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Exam CSCP topic 1 question 209 discussion

Actual exam question from APICS's CSCP
Question #: 209
Topic #: 1
[All CSCP Questions]

A firm has discovered a product quality issue. What should be the first step in responding to this issue?

  • A. Determine the root cause of the quality issue.
  • B. Separate the non-conforming products.
  • C. Trace the location of the faulty product in the supply chain.
  • D. Replace faulty products when they are returned by the end user.
Show Suggested Answer Hide Answer
Suggested Answer: C 🗳️
by matracey at Nov. 19, 2020, 7:54 p.m.

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Barry
Highly Voted 2 years, 11 months ago
Before you can separate the non-conforming products. You need to trace the physical location of where the non conforming products are located. Only then you can proceed with seperation.
upvoted 9 times
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Matt01
Most Recent 2 years, 4 months ago
Correct Answer should be A. Since the product quality issue has already been discovered, the next logical step would be to discover the root cause.
upvoted 4 times
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Chandrikaly
2 years, 4 months ago
Order should be B, C, A & D
upvoted 2 times
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matracey
3 years, 5 months ago
Wouldn't you need to separate the non-conforming product first? Or is this supposed to be the issue is caught in inspection before it makes it to production?
upvoted 2 times
...

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A (35%)
C (25%)
B (20%)
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