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Avaya Discussions

Exam 7230X topic 1 question 10 discussion

Actual exam question from Avaya's 7230X
Question #: 10
Topic #: 1
[All 7230X Questions]

Avaya currently uses the online tool called Avaya Diagnostic Methodology (ADM) for partners to raise trouble tickets and receive assistance, and expects customers/partners to have performed the following tasks before raising a trouble ticket.
1. Clearly stated the problem.
2. Detailed the findings.
3. Clarified the problem.
When they receive the trouble ticket, what is the next step in ADM that Avaya Tier 3 support will perform?

  • A. Install a patch to fix the problem.
  • B. Praise individuals for contribution.
  • C. Implement a solution.
  • D. Update the Knowledge Management database.
Show Suggested Answer Hide Answer
Suggested Answer: C 🗳️
by YiannisM at April 6, 2021, 3:31 p.m.

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YiannisM
3 years ago
According to theory, the next step (D4) should be root cause which is not mentioned here. I assume that something is changed from the original set of answers...
upvoted 1 times
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