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Exam CWNA-107 topic 1 question 52 discussion

Actual exam question from CWNP's CWNA-107
Question #: 52
Topic #: 1
[All CWNA-107 Questions]

You have received a report of poor wireless connections on the third floor of a building under your administration. Three individuals have reported the problem.
Apparently, the connections are reposting a strong signal, but the users cannot access the Internet. With the problem identified, what is the next logical step in the troubleshooting process?

  • A. Perform corrective actions
  • B. Discover the scale of the problem
  • C. Create a plan of action or escalate the problem
  • D. Verify the solution
Show Suggested Answer Hide Answer
Suggested Answer: A 🗳️
by kaja123 at Jan. 5, 2020, 12:11 a.m.

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kaja123
Highly Voted 4 years, 3 months ago
The correct answer is B. Because, the next logical step after identifying the problem to determine the scale of the problem. The CWNA official guide says it.
upvoted 10 times
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VPP
Highly Voted 3 years, 10 months ago
Correct answer is B
upvoted 5 times
...
EAG
Most Recent 2 years, 11 months ago
B is the correct answer. That 3 users have reported the problem does not mean that the scale of the problem has been discovered. There could me more users who have the problem. Beside, the answer clearly asks, 'With the problem identified, what is the next logical step in the troubleshooting process?'
upvoted 1 times
...
1234Rob5678
3 years, 1 month ago
Scale of problem "3 users", problem identified, next step is to fix problem
upvoted 1 times
...

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A (35%)
C (25%)
B (20%)
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