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The following are potential sources of evidence regarding the effectiveness of a division's total quality management program. The least persuasive evidence would be a comparison of:
A.
Employee morale before and after program implementation.
B.
Scrap and rework costs before and after program implementation.
C.
Customer returns before and after program implementation.
D.
Manufacturing and distribution costs per unit before and after program implementation.
Is it because employee morale can't be quantified? If not, can someone explain the answer?
upvoted 2 times
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