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Exam CBAP topic 1 question 436 discussion

Actual exam question from IIBA's CBAP
Question #: 436
Topic #: 1
[All CBAP Questions]

A business analyst (BA) is responsible for analyzing the effectiveness of a railway ticket booking system. The BA prepared a report based on observations of the booking clerk over two days (Monday and Wednesday). According to the information gathered, the booking clerk is underutilized and spends a lot of idle time waiting for customers. What should the BA do next?

  • A. Benchmark the clerk's performance against other roles and other companies
  • B. Conduct further analysis to protect against false information based on insufficient data
  • C. Propose a change in the organizational chart to give the clerk more responsibilities
  • D. Verify the expected value and its perceived performance
Show Suggested Answer Hide Answer
Suggested Answer: C 🗳️
by Omojesun at Jan. 14, 2021, 1:53 p.m.

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Omojesun
Highly Voted 3 years, 3 months ago
The answer is B.
upvoted 11 times
siliconvalleykam
3 years, 3 months ago
How are you concluding that " protect against false information based on insufficient data" this is false information or the data is insufficient? BA can propose changes. So based on the elimination I am rounding to Option C
upvoted 2 times
nrp26
3 years ago
Because he has only two days of observation for his data. My logic is BA needs more days data to come to a conclusion of the under utilization.
upvoted 2 times
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raf79
9 months, 3 weeks ago
What if Mondays & Wednesdays are not peak days for ticket sales?
upvoted 1 times
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Wlkkkk
Most Recent 1 year, 4 months ago
I would go with D: page 307, the step after conducting observation is to confirm and present observation results.
upvoted 3 times
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Sha7rour
1 year, 7 months ago
Selected Answer: B
Seems to be B is the answer
upvoted 2 times
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Wolfedale
2 years ago
Selected Answer: B
B - there's insufficient information in only 2 days of the week. Weekends could be busier for example.
upvoted 1 times
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786NB786
2 years, 4 months ago
B=conduct further analysis As per Solution Evaluation Task - first gather data and one of the elements is that you are collecting trending data over a certain period of time.
upvoted 2 times
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Community vote distribution
A (35%)
C (25%)
B (20%)
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