A balanced scorecard is a strategic planning and management system used to align business activities to the vision and strategy of the organization. In the context of IT, an IS auditor would recommend the use of a balanced scorecard to assess IT functions and processes because it provides a comprehensive view of IT performance by considering multiple perspectives, such as financial, customer, internal processes, and learning and growth. This allows IT management to assess the overall effectiveness of IT functions and processes in supporting the achievement of the organization's goals and objectives, and identify areas for improvement.
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11 months, 1 week ago