Welcome to ExamTopics
ExamTopics Logo
- Expert Verified, Online, Free.

Unlimited Access

Get Unlimited Contributor Access to the all ExamTopics Exams!
Take advantage of PDF Files for 1000+ Exams along with community discussions and pass IT Certification Exams Easily.

Exam ITILFND V4 topic 1 question 99 discussion

Actual exam question from ITIL's ITILFND V4
Question #: 99
Topic #: 1
[All ITILFND V4 Questions]

Which practice would help a user gain access to an application that they need to use?

  • A. Service configuration management
  • B. Change enablement
  • C. Service request management
  • D. Service level management
Show Suggested Answer Hide Answer
Suggested Answer: C 🗳️

Comments

Chosen Answer:
This is a voting comment (?) , you can switch to a simple comment.
Switch to a voting comment New
samit3011
Highly Voted 3 years, 8 months ago
Gaining access should be required a service request therefore service request management is right answer.
upvoted 58 times
...
EwoudXD
Highly Voted 3 years, 8 months ago
agreed with Samit3011
upvoted 9 times
...
Traktark
Most Recent 9 months ago
Selected Answer: C
The correct answer is: C. Service request management. Explanation: Service request management is the practice that focuses on handling user requests for access to services, information, or specific actions. It provides a standardized and efficient process for users to submit their requests and ensures that the appropriate actions are taken to fulfill those requests. In the given scenario, if a user needs access to an application, they can submit a service request through the service request management process. The request will then be evaluated, authorized, and fulfilled according to the established procedures and controls.
upvoted 1 times
...
dufad
1 year, 6 months ago
C is the right answer
upvoted 1 times
...
Mario00000
1 year, 6 months ago
Correct C.
upvoted 1 times
...
fabulous_success
1 year, 7 months ago
The answer is C
upvoted 1 times
...
Crazy_mig
1 year, 7 months ago
Gaining access will need service request
upvoted 1 times
...
jsingh26
1 year, 9 months ago
Selected Answer: C
Gaining access to an application, a user submits a ticket first, therefore, the answer should be C
upvoted 1 times
...
jj0097
1 year, 9 months ago
Selected Answer: C
Obviously it's C
upvoted 2 times
...
[Removed]
1 year, 10 months ago
Selected Answer: B
After the request is submitted, service request management will eventually submit a standard change request to change enablement (CCB). So providing the access is really up to change enablement. If the CCB evaluates and finally approves, the access is provided to the requester. If the CCB think it's too risky they can disapprove and no access is provided. So, it's really up to the Change enablement practice, not Service request management
upvoted 2 times
ktmkamran
1 year, 9 months ago
I think the question is incorrect, because the question is which service would "help" a user get access, and then it is C- Service Request Mgmt. If the question was which service is responsible for granting access to users, B would be acceptable. Therefore, the current question is misleading.
upvoted 3 times
...
...
[Removed]
1 year, 10 months ago
After the request is submitted, service request management will eventually submit a standard change request to the change enablement (CCB). So providing the access is really up to change enablement. If CCB evaluates and finally approves, the access is provided if they think it's too risky they can disapprove and no access is provided. So, it's really up to the Change enablement practive not Service request management
upvoted 1 times
...
chelvamc
1 year, 11 months ago
Selected Answer: C
C is the answer
upvoted 1 times
...
velrisan
2 years ago
Selected Answer: C
C is the answer
upvoted 1 times
...
NiravPatel
2 years ago
Selected Answer: C
C is the right answer
upvoted 1 times
...
Concordant
2 years, 1 month ago
C is correct.
upvoted 1 times
...
thotieboy
2 years, 1 month ago
Access a defined request, it should be C
upvoted 2 times
...
Lilart
2 years, 2 months ago
Selected Answer: C
C should be the right answer.
upvoted 1 times
...
Community vote distribution
A (35%)
C (25%)
B (20%)
Other
Most Voted
A voting comment increases the vote count for the chosen answer by one.

Upvoting a comment with a selected answer will also increase the vote count towards that answer by one. So if you see a comment that you already agree with, you can upvote it instead of posting a new comment.

SaveCancel
Loading ...