Get Unlimited Contributor Access to the all ExamTopics Exams!
Take advantage of PDF Files for 1000+ Exams along with community discussions and pass IT Certification Exams Easily.
A. An unplanned interruption to a service, or reduction in the quality of a service = incident
B. A cause, or potential cause, of one or more incident = problem
C. A problem that has been analyzed and has not been resolved = known error
D. Any change of state that has significance for the management of a service or other configuration item (CI) = event
"Many problem management activities rely on the knowledge and experience of staff, rather than on following detailed procedures. People responsible for diagnosing problems often need the ability to understand complex systems, and to think about how different failures might have occurred. Developing this combination of analytical and creative ability requires mentoring and time, as well as suitable training."
Yes, i.e. why when you log a Problem Record as next step you also log a Known Error Record in KEDB until issue is not resolved so that if such incidents occur the SD can look up KEDB and deploy recommended workaround for the Known Error
Hope that explains better
upvoted 1 times
...
...
...
Log in to ExamTopics
Sign in:
Community vote distribution
A (35%)
C (25%)
B (20%)
Other
Most Voted
A voting comment increases the vote count for the chosen answer by one.
Upvoting a comment with a selected answer will also increase the vote count towards that answer by one.
So if you see a comment that you already agree with, you can upvote it instead of posting a new comment.
Alpha9
Highly Voted 3 years, 5 months agohalim80
2 years, 7 months agoheerowiind
Highly Voted 1 year, 7 months agocertgreed
Most Recent 2 years agoEl_Capitan
2 years, 2 months agoEl_Capitan
2 years, 2 months agoEl_Capitan
2 years, 2 months agoHarrysa
2 years, 3 months agobigpete975
2 years, 4 months agoFijiindio
3 years, 7 months agokatkatkat
3 years, 7 months agoOmLeTzBooM
3 years, 8 months agomrvitamilks
3 years, 8 months agochmielo
3 years, 8 months agoKidCastaldo
3 years, 5 months agoApurv_AU
3 years, 1 month ago