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Answer is D
Service Desk provides a clear path for users to report issues, queries, and requests, and have them acknowledged, classified, owned, and actioned.
I initially thought D but the question revolves around requests and Service requests are usually formalized using standard procedures for initiation, approval and fulfilment therefore C is correct.
Someone knows why is C? I am trying to understand why.
Trying to understand I have broken into pieces below:
Initiate = Maybe because is the first contact.
Approve = Approve the support entry.
fulfill = Because attended the demand
Someone can help with explanation? Because in my opinion, D makes more sense.
5.2.14 / pg. 149
Service desks provide a clear path for users to report issues, queries, and requests, and have them acknowledged, classified, owned, and actioned. How this practice is managed and delivered may vary from a physical team of people on shift work to a distributed mix of people connected virtually, or automated technology and bots. The function and value remain the same, regardless of the model.
What book is this from? I am new here.
Also, do all of these sites give a bunch of wrong answers? I've got a test exam with 418 questions in it and I keep finding wrong answers!
B. Diagnose, investigate, resolve.
When issues, queries, and requests are reported to a service desk, the standard process involves diagnosing the problem, investigating the root cause, and then working to resolve the issue or fulfill the request.
B. Diagnose, investigate, resolve.
When issues, queries, and requests are reported to a service desk, the standard process involves diagnosing the problem, investigating the root cause, and then working to resolve the issue or fulfill the request.
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