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Exam ITILFND V4 topic 1 question 71 discussion

Actual exam question from ITIL's ITILFND V4
Question #: 71
Topic #: 1
[All ITILFND V4 Questions]

What actions does a service desk take for all issues, queries and requests that are reported to them?

  • A. Schedule, assess, authorize
  • B. Diagnose, investigate, resolve
  • C. Initiate, approve, fulfil
  • D. Acknowledge, classify, own
Show Suggested Answer Hide Answer
Suggested Answer: C 🗳️

Comments

Chosen Answer:
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chmielo
Highly Voted 3 years, 7 months ago
Should be D
upvoted 21 times
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xoyar93528
Highly Voted 3 years, 2 months ago
Answer is D Service Desk provides a clear path for users to report issues, queries, and requests, and have them acknowledged, classified, owned, and actioned.
upvoted 16 times
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Jagged24
Most Recent 1 day, 19 hours ago
I initially thought D but the question revolves around requests and Service requests are usually formalized using standard procedures for initiation, approval and fulfilment therefore C is correct.
upvoted 1 times
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NetMasterX
2 months ago
Selected Answer: D
Come on admins fix the answer.
upvoted 2 times
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robn
3 months, 2 weeks ago
Selected Answer: D
Agree with D
upvoted 1 times
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BhargavSaiN
4 months ago
D is right 100%
upvoted 1 times
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Joshua_a
4 months, 1 week ago
Someone knows why is C? I am trying to understand why. Trying to understand I have broken into pieces below: Initiate = Maybe because is the first contact. Approve = Approve the support entry. fulfill = Because attended the demand Someone can help with explanation? Because in my opinion, D makes more sense.
upvoted 1 times
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Keneji
5 months, 1 week ago
Selected Answer: D
The answer should be D.
upvoted 2 times
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Abdulwahab2023
5 months, 3 weeks ago
Selected Answer: D
answer d
upvoted 1 times
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alter_S
5 months, 3 weeks ago
Selected Answer: D
5.2.14 / pg. 149 Service desks provide a clear path for users to report issues, queries, and requests, and have them acknowledged, classified, owned, and actioned. How this practice is managed and delivered may vary from a physical team of people on shift work to a distributed mix of people connected virtually, or automated technology and bots. The function and value remain the same, regardless of the model.
upvoted 2 times
jtphenom
3 months, 2 weeks ago
What book is this from? I am new here. Also, do all of these sites give a bunch of wrong answers? I've got a test exam with 418 questions in it and I keep finding wrong answers!
upvoted 1 times
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shwetsna
5 months, 3 weeks ago
hey, its option D
upvoted 1 times
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WilsonChan1995
6 months, 1 week ago
Selected Answer: D
Should be D
upvoted 1 times
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lokez21
6 months, 1 week ago
Selected Answer: D
D should be correct answer. Ack, classify and Own(so it can be closed).
upvoted 1 times
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MABSR
6 months, 3 weeks ago
Selected Answer: D
Page 100 says "Have them acknowledged, classified, owned, and actioned.
upvoted 2 times
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TkMarx
7 months ago
Selected Answer: D
Should be D straightaway
upvoted 1 times
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celomomo
7 months, 2 weeks ago
Selected Answer: B
B. Diagnose, investigate, resolve. When issues, queries, and requests are reported to a service desk, the standard process involves diagnosing the problem, investigating the root cause, and then working to resolve the issue or fulfill the request.
upvoted 2 times
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celomomo
7 months, 2 weeks ago
B. Diagnose, investigate, resolve. When issues, queries, and requests are reported to a service desk, the standard process involves diagnosing the problem, investigating the root cause, and then working to resolve the issue or fulfill the request.
upvoted 1 times
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Community vote distribution
A (35%)
C (25%)
B (20%)
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