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Exam ITILFND V4 topic 1 question 98 discussion

Actual exam question from ITIL's ITILFND V4
Question #: 98
Topic #: 1
[All ITILFND V4 Questions]

Which practice recommends using tools for collaboration and the automated matching of symptoms?

  • A. Problem management
  • B. Service level management
  • C. Incident management
  • D. Service request management
Show Suggested Answer Hide Answer
Suggested Answer: C 🗳️

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hbtri2009
Highly Voted 3 years, 3 months ago
Modern IT service management tools can provide automated matching of incidents to other incidents, problems, or known errors, and can even provide intelligent analysis of incident data to generate recommendations for helping with future incidents.
upvoted 17 times
FA_
2 years, 9 months ago
Agreed
upvoted 1 times
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MD2022abcd
Highly Voted 1 year, 2 months ago
answer c: 5.2.5 - Incident management Modern IT service management tools can provide automated matching of incidents to other incidents, problems, or known errors, and can even provide intelligent analysis of incident data to generate recommendations for helping with future incidents.
upvoted 9 times
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bigpete975
Most Recent 2 years, 3 months ago
C is correct.
upvoted 2 times
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RedCloud
3 years, 3 months ago
UCertify material also contains this under incident management "There may also be a need for good collaboration tools so that people working on an incident can collaborate effectively."
upvoted 2 times
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A (35%)
C (25%)
B (20%)
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