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Which practice includes the use of approaches such as Lean, Agile and DevOps with the aim of facilitating a greater amount of change at a quicker rate?
The answer is D (Continual Improvement).
Approaches
Approaches to continual improvement include, for example:
Lean methods for providing perspectives on the elimination of waste
Agile methods for focusing on making improvements incrementally at a cadence
DevOps methods for working holistically and ensuring that improvements are not only designed well but applied effectively
D
Continual improvement records improvement opportunities in the continual improvement register (CIR) - a written document, spreadsheet or database.
Each idea is:•Documented•Assessed•Prioritised•Implemented if appropriate•Reviewed
Methods and techniques include:•Lean•Multi-phase project•Maturity assessments•DevOps•Balanced scorecard•Incremental or agile improvements•Quick wins•SWOT analysis
Ans is D
[5.1.2] Approaches to continual improvement can be found in many places. Lean methods provide perspectives on the elimination of waste. Agile methods focus on making improvements incrementally at a cadence. DevOps methods work holistically and ensure that improvements are not only designed well, but applied effectively. Although there are a number of methods available, organizations should not try to formally commit to too many different approaches. It is a good idea to select a few key methods that are appropriate to the types of improvement the organization typically handles and to cultivate those methods. In this way, teams will have a shared understanding of how to work together on improvements to facilitate a greater amount of change at a quicker rate.
C. Wrong. 5.2.15 Service level management:
The practice requires pragmatic focus on the whole service and not simply its constituent parts; for example, (simple individual metrics) (such as percentage system availability) (should not be taken to represent the whole service).
Operational metrics These are the (low-level) indicators of various operational
activities
So operational metrics is not an aim for SLM. Its aim is Business metrics
D. Correct.
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