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5.2.8 / pg.131
Problems are prioritized for analysis based on the risk that they pose, and are managed as risks based on their potential impact and probability. It is not essential to analyse every problem; it is more valuable to make significant progress on the highest-priority problems than to investigate every minor problem that the organization is aware of.
Answer – D . Problem prioritization involves risk assessment.
Problems are prioritized for analysis based on the risk that they pose, and are managed as risks based on their potential impact and probability.
A. Problems are related to incidents, but should be distinguished as they are managed in different ways.
B. Incidents have an impact on users or business processes, and must be resolved so that normal business activity can take place.
C. It is important to analyse problems from the perspective of all four dimensions of service management
Just like incidents, problems will be prioritized based on the risk they pose in terms of probability and impact to services. Focus should be given to problems that have highest risk to services and
service management.
correct answer is D, check the link attached to this question, it indicates is D, B is for Incident.
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