Ans is B [4.6] It is important to remember that the scope and details of each step of the model will vary significantly based on the subject and the type of improvement. It should be recognized that this model can serve as a workflow, but it can also be used simply as a high-level reminder of a sound thought process to ensure improvements are properly managed. *The flow seeks to ensure that improvements are linked to the organization’s goals* and are properly prioritized, and that improvement actions produce sustainable results.

B. The flow of the model helps organizations to link improvements to its goals - This is correct. The continual improvement model is designed to help organizations align their improvement efforts with their goals and objectives, ensuring that changes and enhancements contribute to the achievement of these goals.

A is OK :) Use of the model increases the likelihood that ITSM initiatives will be successful, puts a strong focus on customer value, and ensures that improvement efforts can be linked back to the organization’s vision. Hope that you see the difference between "the flow od the model seeks to ensure that improvements are linked..." and "The model seeks to ensure that improvements are linked..." Even if you need to "re-evaluate and return to a previous step at some point." you would still go from 1st step just to check if it is still actual (that concludes working trough). Finally - checking if improvements are linked to the organization’s goals - for that you have 1st step, later -you would expect people to understand customer value / organization’s vision rather than organization’s goals :)

4.6 Continual improvement; the answer is B The steps of this model do not need to be carried out in a linear fashion, and it may be necessary to re-evaluate and return to a previous step at some point.

Answe is B - The flow seeks to ensure that improvements are linked to the organization’s goals and are properly prioritized, and that improvement actions produce sustainable results.

The correct answer is B. The flow of the model helps organizations to link improvements to its goals. The continual improvement model in ITIL provides a framework for organizations to systematically identify and implement improvements to their IT services. The flow of the model helps organizations to link improvements to its goals and ensure that they are aligned with the overall vision and objectives of the organization. Organizations are not required to work through the steps of the model in a specific sequence, nor is the model limited to certain parts of the service value system. The model can be used to identify and implement improvements across the entire service value system, and organizations should use the model itself, rather than an additional model or method, to link improvements to customer value.

B IS THE CORRECT ANSWER

B IS CORRECT “ 4.6: The flow seeks to ensure that improvements are linked to the organization’s goals and are properly prioritized, and that improvement actions produce sustainable results” A is wrong “ 4.6: The steps of this model do not need to be carried out in a linear fashion, and it may be necessary to re-evaluate and return to a previous step at some point.”

Page 66: Use of the model ... ensures that improvement efforts can be lionked bac to the organization's vision. -> it's B Page 67: An organization can adjust these steps to it's culture and goals. -> not A

A is correct

Should be A. The continual improvement model should be done in a sequential form. How can you improve something if you don't assess "what is the vision?" 1st? Do you jump to "take action"? or where do we want to be? Of course you need to check what is your goal/vision FIRSTLY not on a random sequence.

B is correct

Correct answer is B

Ref. 4.6 *The flow seeks to ensure that improvements are linked to the organization’s goals and are properly prioritized, and that improvement actions produce sustainable results. *The steps of this model do not need to be carried out in a linear fashion, and it may be necessary to re-evaluate and return to a previous step at some point.

B is the correct answer. It is not a stringent model.

Correct answer is B.

B. The flow of the model helps organizations to link improvements to its goals