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A: Services and methods already in place should be measured and/or observed directly to properly understand their current state and what can be re-used from them.
Ans A:
This principle implies that measurement should complement direct observation, not replace it. Direct observation provides contextual understanding, while measurement offers quantitative data. Both are valuable for accurately assessing the current state of services and processes when initiating improvements or changes.
4.3.2.1 Assess where you are - Services and methods already in place should be measured and/or observed DIRECTLY to properly understand their current state and what can be re-used from them.
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