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D is the correct answer:
Table 4.1 Overview of the guiding principles
The guiding principles defined here embody the core messages of ITIL and of service management in general, supporting successful actions and good decisions of all types and at all levels. They can be used to guide organizations in their work as they adopt a service management approach and adapt ITIL guidance to their own specific needs and circumstances. The guiding principles encourage and support organizations in continual improvement at all levels.
Why are there SO many wrong "Suggested Answers" in here? And the wrong ones match the other dumps I've seen. Why don't the creators of these things make sure their answers are correct? It's pathetic.
The guiding principles in ITIL are designed to help organizations adapt ITIL concepts to their own specific circumstances. They provide a high-level approach to thinking about and applying service management, regardless of an organization’s size, industry sector, or operational complexity. The principles offer recommendations that can guide an organization in all sorts of situations and help them to adapt ITIL to their specific needs, culture, and strategies.
At the first glance it seems to be principles, but in the book it says:
"To show how the concepts of
ITIL can be practically applied to an organization’s activities, ITIL
Foundation follows the exploits of a fictional company on its ITIL journey.
This company, Axle Car Hire, is undergoing a transformation to
modernize its services and improve its customer satisfaction and
retention levels, and is using ITIL to do this. In each chapter of the text,
the employees of Axle will describe how the company is improving its
services, and explain how they are using ITIL best practice to do this."
Therefore, the concepts of ITIL are practically applied to this specifix (Axle) organization's activities by explaining how they are using ITIL best practice? So, could the answer be practices (C)?
A guiding principle is defined as a recommendation that can guide an
organization in ALL circumstances and will guide organizations when adopting service
management. it mentioned from the question "specific circumstances". not sure the right answer
Answer is D.
Guiding principles can be used to guide organizations in their work as they adopt a service management approach and adapt ITIL guidance to their own specific needs and circumstances.
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