B. The purpose of the problem management practice is to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing workarounds and known errors.

The purpose of the problem management practice is to reduce the lIKELIHOOD and impact: B is not the correct answer. Correct answer is D

The main benefit of 'problem management' is to reduce the number and impact of incidents over time. By identifying and managing the root causes of incidents, problem management aims to prevent future incidents from occurring and to minimize the impact of incidents that cannot be prevented. This proactive approach is central to improving the overall reliability and performance of IT services.

B. Reducing the number and impact of incidents. The main benefit of 'problem management' is to identify and address the root causes of incidents in order to reduce their frequency and impact. By addressing underlying issues, organizations can prevent incidents from occurring repeatedly, leading to improved service reliability and reduced disruptions.

The best answer is B. The question asks about a BENEFIT - that is a result or advantage. Managing workarounds and known errors is a work activity and not a direct result of benefit..

B is incorrect ... "reduce the likelihood of incidents" means reduce the probability of more incidents and not reducing the number of "existing" incidents ... D is 100 % correct "Managing workarouns and known erros"

B is correct

B is correct

The purpose of the problem management practice is to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing workarounds and known errors.

"The purpose of the problem management practice is to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing workarounds and known errors. So the main benefit of problem management is to reduce the likelihood and impact of incidents. Managing workarounds and known errors is one initiative to achieve that benefit."

Although D is also a goal of problem management, A is the main.

B is correct.

B is correct. According to ITILv4 publication book, The Purpose of Problem Management is : 1-To reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents, 2-and managing workarounds and known errors. so the MAIN benefit of problem management is B

The answer is still B not D . B is the main benefit . The outcome of managing workarounds and known errors is to derive the benefit of "Reducing the number and impact of incidents"

@Rw3767 .. based on your own analysis the answer is still B not D . B is the main benefit . The outcome of managing workarounds and known errors is the derive the benefit of "Reducing the number and impact of incidents"

D is the correct answer. The question didn't ask what is problem management but what is the MAIN benefit

B is correct