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Exam ITILFND V4 topic 1 question 45 discussion

Actual exam question from ITIL's ITILFND V4
Question #: 45
Topic #: 1
[All ITILFND V4 Questions]

Which practice owns and manages issues, queries and requests from users?

  • A. Incident management
  • B. Service desk
  • C. Change control
  • D. Problem management
Show Suggested Answer Hide Answer
Suggested Answer: B 🗳️
by Here_comes_MrLamb at May 26, 2021, 4:15 p.m.

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APAmalaysia
1 week, 6 days ago
correct answer is B Service desks provide a clear path for users to report issues, queries, and requests, and have them acknowledged, classified, owned, and actioned.
upvoted 1 times
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certgreed
6 months, 2 weeks ago
Selected Answer: B
correct answer is B
upvoted 1 times
...
bigpete975
7 months, 4 weeks ago
B is correct
upvoted 1 times
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Here_comes_MrLamb
1 year, 2 months ago
Based on the Official guide, the correct answer is B.
upvoted 3 times
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A (35%)
C (25%)
B (20%)
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