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C. Service management
Chapter 2: Key Concepts of Service Management
"Definition: Service Management: A set of specialized organizational capabilities for enabling value for customers in the form of services."
Answer is C. Service Management
Service offering: a description of one or more services, designed to address the needs of a target consumer group.
Service provision: activities performed by an organization to provide
services
Service consumption: activities performed by an organization to consume
services
No! The provided answer is the correct one.
This is the definition ofervice management:
A set of specialized organizational capabilities for enabling value for customers in
the form of services.
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