"To carry out a certain task or respond to a particular situation, organizations create service value streams. These are specific combinations of activities and practices, and each one is designed for a particular scenario." On top of that, the value stream is not an operating model.

ITIL defines value stream as a series of steps an organization undertakes to create and deliver products and services to consumers.

Value streams are designed by combining different service value chain activities in a specific way to create value through the delivery of services or products. These combinations are tailored to achieve the objectives of a particular service or product and are not one-size-fits-all; they must be crafted to meet the unique circumstances and needs of each situation.

C. A value stream is an operating model for creating value through products and services.

According to the book should be A , while in the definition for value stream nowhere says it's an operating model

Should be C

C. is correct. In the context of ITIL 4, a value stream is a sequence of activities that creates and delivers a product or service to a customer. Value streams are used to identify the steps and processes required to deliver value, and to optimize the flow of work across the service value chain. Each value stream should be designed with a specific combination of service value chain activities, which are the key activities required to deliver value.

According to ITIL, each value stream should be designed with a specific combination of service value chain activities to ensure that the desired outcomes and benefits are achieved efficiently and effectively. The service value chain is a sequence of activities that are performed to design, transition, deliver, and improve services. By designing each value stream with a specific combination of these activities, organizations can ensure that their services meet customer needs and business goals in the most efficient and effective manner possible.

Creation of value: C.

Question is about Value creation, co C is better answer than A. The central element of the SVS is the service value chain, an operating model which outlines the key activities required to respond to demand and facilitate value realization through the creation and management of products and services.

The answer is not C. 4.5 Service value chain "The central element of the SVS is the service value chain, an operating model which outlines the key activities required to respond to demand and facilitate value realization through the creation and management of products and services."

Letter A sagot dito boruto

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A is correct.

The value chain is an operating model, not the value stream, so I think A is correct.

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answer A is correct. "Service value streams are specific combinations of activities and practices, and each one is designed for a particular scenario."