Get Unlimited Contributor Access to the all ExamTopics Exams!
Take advantage of PDF Files for 1000+ Exams along with community discussions and pass IT Certification Exams Easily.
1. What is the vision -> Business mission, vision goals and objectives
2. Where are we now -> Perform baseline assessments (knowing the start point)
3. where do we want to be -> Define measurable targets (knowing end point)
4. How do we get there -> Define the improvement plan
5. take action -> execute improvement plan
6. Did we get there -> evaluate metrics and KPIs -> How do we keep the moment going?
Answer is C
Take action = execute improvement actions
Did we get there = evaluate metrics and KPIs
I think the tricky part of this question is the word "Implemented" because it is past tense.
it is trick question and is not about PLAN or how to Plan or when to plan. It is about when to implement a plan! So the ans is C. See the logic from ITIL V4:
4.6.1.4 Step 4: How do we get there? a plan for addressing the challenges of the initiative can be created. The plan for Step 4 can be a straightforward and direct route to completing a single simple improvement, or it may be more involved.
4.6.1.5 Step 5: Take action: In Step 5 the plan for the improvement is acted upon. This could involve a traditional waterfall-style approach, but it could be more appropriate to follow an Agile approach by experimenting, iterating, changing directions, or even going back to previous steps.
How do we get there?
This step focuses on defining the required action to be taken to improve the target set by “where do we want to be” step
For example: defining the approach / plan for achieving the 85% for customer satisfaction by considering all the factors which are required to achieve 85%
Take action:
This step focuses on executing the proposed plan from step “how do we get there” and implementing all those actions planned.
For example, implementing the plan defined to achieve 85% customer satisfaction
Take action
as the "implemented" is past tense, you can think "what is the next step ?" but in fact, you're still in step "take action".
tricky for me too
A voting comment increases the vote count for the chosen answer by one.
Upvoting a comment with a selected answer will also increase the vote count towards that answer by one.
So if you see a comment that you already agree with, you can upvote it instead of posting a new comment.
TkMarx
Highly Voted 8 months agohgh8790
Most Recent 9 months, 2 weeks agoMrTargaryen
10 months, 1 week agodufad
1 year, 7 months agoHopsWaterBarley
1 year, 9 months agoDragon1Khan
1 year, 10 months agoIzlu
2 years agoConcordant
2 years, 1 month agocertgreed
2 years, 2 months ago_yanellisv_
2 years, 3 months agobigpete975
2 years, 4 months agoduRENdal
2 years, 4 months agoSaviorSV
2 years, 3 months agoVandana_kulakrni
2 years, 8 months agoTPMStudy
6 months, 3 weeks agomakowskim3
2 years, 8 months ago