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The level of integration and formality involved in the relationships between organizations partners and suppliers
The activities, workflows, controls and procedures needed to achieve the agreed objectives value streams and process
The information created, managed and used in the course of service provision and consumption information and technology
The required skills and competencies of teams and individual members of the organization organization and people
Can't be C.
Service Provision Activities performed by an organisation to provide services.
Service Consumption Activities performed by an organisation to consume services.
Partners and Suppliers Encompasses an organization's relationships with other organizations that are involved in the design, development, deployment, delivery, support and / or continual improvement of services. It also incorporates contracts and other agreements between the organization and its partners or suppliers
Has to be A
A. 3.3 Partners and Suppliers;
"All of these partners need to be integrated, to create a well balanced service for the customer. This can be achieved through service intergation and management."
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