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Exam ITILFND V4 topic 1 question 128 discussion

Actual exam question from ITIL's ITILFND V4
Question #: 128
Topic #: 1
[All ITILFND V4 Questions]

Which guiding principle says that services and processes should NOT provide a solution for every exception?

  • A. Keep it simple and practical
  • B. Collaborate and promote visibility
  • C. Think and work holistically
  • D. Optimize and automate
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Suggested Answer: A 🗳️

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MarcusWG86
Highly Voted 1 year, 1 month ago
4.3.6 Keep it simple and practical Trying to provide a solution for every exception will often lead to over-complication. When creating a process or a service, designers need to think about exceptions, but they cannot cover them all. Instead, rules should be designed that can be used to handle exceptions generally.
upvoted 5 times
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BethSea
Most Recent 1 year, 5 months ago
Selected Answer: A
100% A Though I did choose Think and Work Holistically, it makes more sense for it to be Keep it Simple and keep it practical
upvoted 1 times
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rulezztim
1 year, 6 months ago
Selected Answer: A
Trying to provide a solution for every exception will often lead to over-complication. When creating a process or a service, designers need to think about exceptions, but they cannot cover them all. Instead, rules should be designed that can be used to handle exceptions generally.
upvoted 4 times
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Community vote distribution
A (35%)
C (25%)
B (20%)
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