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Exam ITILFND V4 topic 1 question 106 discussion

Actual exam question from ITIL's ITILFND V4
Question #: 106
Topic #: 1
[All ITILFND V4 Questions]

Which dimension includes the knowledge needed for the management of services?

  • A. Organizations and people
  • B. Information and technology
  • C. Partners and suppliers
  • D. Value streams and processes
Show Suggested Answer Hide Answer
Suggested Answer: B 🗳️

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SentaSama
Highly Voted 1 year, 4 months ago
Selected Answer: B
Chapter 3.2 When applied to the SVS, the information and technology dimension includes the information and knowledge necessary for the management of services, as well as the technologies required. It also incorporates the relationships between different components of the SVS, such as the inputs and outputs of activities and practices.
upvoted 12 times
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YUYUY
Most Recent 1 month ago
The answer is D.
upvoted 1 times
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Panda_man
11 months, 1 week ago
Selected Answer: B
from book " The technologies that support service management include, but are not limited to, workflow management systems, knowledge bases, inventory systems, "
upvoted 1 times
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SheriffSheldon
1 year ago
I am certain it's Organizations and People
upvoted 2 times
Panda_man
11 months, 1 week ago
In the book, under organizations and people it's not mentioned nowhere any kind of knowledge needed; so it's B
upvoted 1 times
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