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Exam ITILFND V4 topic 1 question 262 discussion

Actual exam question from ITIL's ITILFND V4
Question #: 262
Topic #: 1
[All ITILFND V4 Questions]

Which is a way of applying the guiding principle 'focus on value'?

  • A. Understanding how service consumers use services
  • B. Comprehending the whole, but doing something
  • C. Recognizing the complexity of systems
  • D. Doing fewer things, but doing them better
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Suggested Answer: A 🗳️
by RickyQ at Jan. 9, 2023, 12:22 a.m.

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randy227
1 year, 1 month ago
ITIL 4 Manuscript: 4.3.1.4 Know how service consumers use each service
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RickyQ
1 year, 3 months ago
To apply this principle successfully, consider this advice: • Know how service consumers use each service. • Encourage a focus on value among all staff. • Focus on value during normal operational activity as well as during improvement initiatives. • Include a focus on value in every step of any improvement initiative.
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C (25%)
B (20%)
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