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Suggested Answer:D🗳️
You can submit support request tickets in the following plans: Premier, Professional Direct, Standard, Developer, and Basic. Reference: https://azure.microsoft.com/en-us/support/plans/
No, correct answer is C, you can open a Technical support only with Premier, Professional Direct, Standard, and Developer , read https://azure.microsoft.com/en-us/support/plans/
Question does not say to open a technical support request.
And the Azure support plan page says "Ability to submit as many support tickets as you need" under Basic plan.
https://azure.microsoft.com/en-us/support/plans/
No. According to your link: you can create support request in each plan, including basic. The difference is that in basic plan you can't get 24/7 access to technical support by email and phone AFTER A SUPPORT REQUEST IS SUBMITTED. So that means you can submit support request, but will not receive 24/7 contact with technical support. Also in this page mentioned that all plans include "Ability to submit as many support tickets as you need"
Quote "can you open a new support request?" there's nothing in the question to state it's technical. And even in the free account i can do a support request to upgrade. => D
You can open a new support request with a Premier, Professional Direct, Standard, and Developer support plan. The Basic support plan does not include the ability to open a new support request for technical support 1. The correct answer is C. Premier, Professional Direct, Standard, and Developer only.
All Azure support plans allow you to open support tickets with Microsoft. However, the level of support you receive may vary depending on the plan you have.
Here is a summary of the support plans and the level of support they provide:
1. Basic: Provides 24/7 technical support for Azure portal and billing issues through online and email channels, but does not provide a guaranteed response time for support tickets.
2. Developer: Provides standard technical support for Azure issues during business hours, with a guaranteed initial response time of 12 hours for support tickets.
3. Standard: Provides standard technical support for Azure issues 24/7, with a guaranteed initial response time of 1 hour for critical issues and 4 hours for non-critical issues.
4. Professional Direct: Provides personalized technical support with a dedicated technical account manager and faster response times than the standard plan.
5. Premier: Provides the highest level of technical support with a dedicated support team, personalized service, and faster response times than the other plans.
Its mentioned Support request can be open by any Azure customer.
Hence Basic is included.
Visit reference site:
https://azure.microsoft.com/en-us/support/plans/
Basic Developer Standard Professional Direct support plans allows to create a new support request. https://azure.microsoft.com/en-us/support/plans (Premier is no longer available)
The answer is C. It's talking about support request which is not available in the basic plan. Support tickets on the other hand are available throughout all the plans.
Ref- https://azure.microsoft.com/en-us/support/plans
Sorry, It should be D. The information in the above link mentions 24/7 ACCESS TO TECHNICAL SUPPORT BY EMAIL AND PHONE *AFTER* A SUPPORT REQUEST IS SUBMITTED.
C
FYI Azure support keeps updating and see: https://azure.microsoft.com/en-us/support/plans/
Updated as of now Sep2022 to Developer-Standard- Profesional direct
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