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A. Setting the Default Round-Robin territory to Inactive marks unmatched cases as Unassigned.
B. The Default Round-Robin territory always has last priority.
A and D, A. Setting the Default Round-Robin territory to Inactive marks unmatched cases as Unassigned.
D. NetSuite assigns cases to the best match after reviewing all case territories.
These are the statements that describe the behavior for assigning territories to cases.
A. Setting the Default Round-Robin territory to Inactive marks unmatched cases as Unassigned.
B. The Default Round-Robin territory always has last priority.
If you do not create and assign territories, the default round-robin territory automatically distributes cases evenly among support reps. If you do not want cases to be assigned automatically, go to Setup >Support > Manage Case Territories, and click Default Round-Robin. Click Edit, and check the Territory is Inactive box. Now, all cases will be marked as Unassigned until you assign them.
The Default Round-Robin territory always has last priority, regardless of where it is placed in the territory list.
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