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Exam PEGACPBA73V1 topic 1 question 21 discussion

Actual exam question from Pegasystems's PEGACPBA73V1
Question #: 21
Topic #: 1
[All PEGACPBA73V1 Questions]

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Where do you configure the service level to meet this requirement?

  • A. The stage
  • B. The step
  • C. The case type
  • D. The process
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Suggested Answer: D 🗳️
by Lucy123 at Sept. 16, 2021, 9:51 a.m.

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Lucy123
2 years, 7 months ago
Whole question: In a help desk application, you have the following requirement: The Customer Support Representative must respond to a help desk ticket within 4 hours after a customer submits a ticket. Where do you configure the service level to meet this requirement?
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