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Exam Field Service Lightning Consultant topic 1 question 38 discussion

Actual exam question from Salesforce's Field Service Lightning Consultant
Question #: 38
Topic #: 1
[All Field Service Lightning Consultant Questions]

Universal Containers sells products that are made up of serialized components. Field Technicians often need to work on a specific component.
How should a Consultant recommend tracking customer purchases so Work Orders can be assigned to a component?

  • A. Use Orders and Order Products.
  • B. Use Work Orders and define a hierarchy.
  • C. Use Products and Product Families.
  • D. Use Assets and define a hierarchy.
Show Suggested Answer Hide Answer
Suggested Answer: C 🗳️
by anubhav1991 at May 15, 2020, 3:40 p.m.

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anubhav1991
Highly Voted 3 years, 11 months ago
D is the correct annswer
upvoted 14 times
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Najo
Most Recent 1 year ago
Selected Answer: D
Correct answer is D
upvoted 1 times
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mkzyk
2 years, 3 months ago
Selected Answer: D
https://help.salesforce.com/s/articleView?id=sf.assets_def.htm&type=5 - Assets have a serial number, purchase date, and other information related to an individual sale. - You can create asset hierarchies to represent products with multiple components, and view a tree grid of an asset’s hierarchy on its detail page.
upvoted 3 times
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BlackGunner666
3 years, 1 month ago
Unpopular opinion : C They have mentioned customer purchases so this most likely is an installation service and not a repair service. This implies that it is not yet installed and asset = installed base.
upvoted 3 times
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mbr2
3 years, 3 months ago
Yup definitely D
upvoted 1 times
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sasiprago
3 years, 3 months ago
D is the correct answer.
upvoted 1 times
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kennyrogers
3 years, 3 months ago
https://help.salesforce.com/articleView?id=fs_create_parts.htm&type=5
upvoted 2 times
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Karanjit
3 years, 4 months ago
D should be the correct the answer, as components can be tracked via Asset Hierarchies
upvoted 1 times
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Celneves
3 years, 4 months ago
For sure, D is the correct answer
upvoted 1 times
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mwoodbridge
3 years, 6 months ago
I'd agree with D
upvoted 2 times
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Dharmin
3 years, 8 months ago
Agreed! D is the answer, usually Asset is represented using serial numbers.
upvoted 2 times
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cmcg
3 years, 9 months ago
I agree D (Assets and Asset Hierarchies) is the correct answer here
upvoted 2 times
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ChayaM
3 years, 10 months ago
agreed
upvoted 1 times
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Robeela
3 years, 11 months ago
agreed
upvoted 4 times
...

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Community vote distribution
A (35%)
C (25%)
B (20%)
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