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Universal Containers` customers typically like to be served by the same Technician that completed the initial installation. How should a Consultant implement this rule?
B is correct answer. C would mean the Service Appointment couldnt be created if this person was not available. The question is asking about preferred resources, not required.
The keyword is "typically likes" not mandates. That explains why B is the correct answer than C.
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Community vote distribution
A (35%)
C (25%)
B (20%)
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