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Exam Field Service Lightning Consultant topic 1 question 41 discussion

Actual exam question from Salesforce's Field Service Lightning Consultant
Question #: 41
Topic #: 1
[All Field Service Lightning Consultant Questions]

Universal Containers` customers typically like to be served by the same Technician that completed the initial installation.
How should a Consultant implement this rule?

  • A. Add the Account as one of the Resource Skills.
  • B. Add the Resource as a Preferred Resource.
  • C. Add the Resource as a Required Resource.
  • D. Add all other Resources as Excluded Resources.
Show Suggested Answer Hide Answer
Suggested Answer: B 🗳️

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mwoodbridge
Highly Voted 3 years, 5 months ago
B is correct answer. C would mean the Service Appointment couldnt be created if this person was not available. The question is asking about preferred resources, not required.
upvoted 7 times
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PandaAanda
Most Recent 3 years, 4 months ago
Correct Answer is B. I've implemented this scenario in my project.
upvoted 3 times
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Y2r
3 years, 6 months ago
Correct answer is C.
upvoted 1 times
Trailblzr
1 year, 6 months ago
The keyword is "typically likes" not mandates. That explains why B is the correct answer than C.
upvoted 1 times
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Community vote distribution
A (35%)
C (25%)
B (20%)
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