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Exam Field Service Lightning Consultant topic 1 question 25 discussion

Actual exam question from Salesforce's Field Service Lightning Consultant
Question #: 25
Topic #: 1
[All Field Service Lightning Consultant Questions]

Universal Containers would like to provide Field Service Technicians the ability to capture details and customer approval on completed work so that the details can be compiled and sent to the customer electronically.
What should a Consultant recommend to meet this requirement?

  • A. Create a Process Builder to generate a report.
  • B. Use the standard Service Report.
  • C. Use the standard Work Order email template.
  • D. Create a custom report.
Show Suggested Answer Hide Answer
Suggested Answer: B 🗳️
by vaishali123 at Oct. 7, 2020, 4:47 p.m.

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mkzyk
2 years, 3 months ago
When you click "Create Service Report" action on Service Appointment or something, PDF viewer-like modal is came out. At the bottom right, there is the button of "Create and Send Service Report". You can create Service report as PDF and send it to the customer by email at the same time by using "Standard Service Report"
upvoted 1 times
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BlackGunner666
3 years, 2 months ago
'B' looks like the correct option as standard service report are templates (similar to email templates) configured to be sent to customer as a summary of the service provided. https://help.salesforce.com/articleView?id=sf.fs_create_customer_reports.htm&type=5
upvoted 1 times
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mwoodbridge
3 years, 6 months ago
Wrong answer. It'd be some kind of VF/ implementation/flow to take customer details
upvoted 1 times
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vaishali123
3 years, 6 months ago
how standard report can be use to send to customer
upvoted 1 times
...

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A (35%)
C (25%)
B (20%)
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