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Exam ADM-201 topic 1 question 69 discussion

Actual exam question from Salesforce's ADM-201
Question #: 69
Topic #: 1
[All ADM-201 Questions]

The support team has asked the System Administrator to automate the notification of a customer's support plan ending - they would like for the Customer Support
Rep to receive an email 30 days before the Support Plan Expires (Support Plan Expiration Date is on the Account record). What will the system administrator do?

  • A. Create a workflow rule with a time-based trigger to fire 30 days before the Support Plan Expiration Date and use an email action to notify the assigned Support Rep
  • B. Create a workflow rule with an immediate action to email the Support rep but with a due date of 30 days before the Support Expiration Date
  • C. Create an Apex trigger to fire 30 days before Support Plan Expiration Date and use an email action to notify the assigned Support Rep
  • D. This cannot be done
Show Suggested Answer Hide Answer
Suggested Answer: A 🗳️
by Hei1205 at Dec. 28, 2020, 2:48 a.m.

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gatsbi
2 years, 4 months ago
Can someone explain, I though Workflow rules gets triggered when record is created/updated. Then how is it able to trigger email before 30 days supposing that particular record is not being updated by the user.
upvoted 1 times
BluesTanie
1 year, 10 months ago
Use time-based workflows https://help.salesforce.com/s/articleView?id=000325723&type=1
upvoted 1 times
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Kyushu
2 years, 5 months ago
Just because of the fact that that in the ending clause it states "use an email action to notify the assigned Support Rep" which sort of fulfils the criteria based on the question.
upvoted 1 times
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astrostef
3 years, 3 months ago
it would be inefficient for the rep to receive an email with a date on it that could be any time in the future with a 30 days from that date to the expiry date. It's better to actually receive the email 30 days to expiry, that way the rep knows they need to start engaging with the customer and don't forget about it.
upvoted 1 times
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Hei1205
3 years, 3 months ago
Can someone explain why B does not work in this situation?
upvoted 1 times
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A (35%)
C (25%)
B (20%)
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