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Please read page 367 from the ServiceNow Administration Fundamentals - Tokyo booklet.
It states Create, Delete, Read, Write.
There is no Upload.
There is an update, as stated in answer "C" but "C" also contains "Rate" which is also incorrect.
Trick question!
The answer is D. Please read each choice in the question carefully. CRUD / CRWD are used interchangeably.
Create / Read / Update or Write / Delete
The screen shots proof is here
https://www.servicenow.com/community/developer-forum/crud-or-crwd/m-p/2583304
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