i think ABE

C - NEW employee will need an account setting up otherwise they can't access anything ever. If your work Instance use LDAP or Azure Sync or some other method then good for you but these are not configured OOB and the question doesn't reference them. Either way, the very first step is account setup regardless of means. AE - best practice is to assign Role(s) to the Group (especially for dependencies) so ITIL should have been added to these already therefore adding the new user to either Group will allow them to inherit ITIL Role. Creating a Group specifically to assign the ITIL Role would not be best practice as it could be removed independently of other access that requires it to be in place. This means that adding to an ITIL Group would be incorrect (as would adding the Role directly).

ADE is the answer. I never create user accounts in SN. They are always sent vis feed through LDAP. The question is about access, and with an ITIL role, this user can't see anything. The question is poorly worded.

darsy2001 is right. ITIL is a role https://docs.servicenow.com/bundle/utah-platform-administration/page/administer/roles/reference/r_BaseSystemRoles.html

Y'all... itil isn't a group

Hardware gp, Network gp is correct but with Itil > it is a role also user already has an account so creating user account doesn't make no sense.

A. Add User Account to Hardware group - CORRECT B. Add User Account to IT Knowledgebase - NOT RELATED C. Create User Account - NOT RELATED - Questions is about access. Also, in most cases account will be created through a feed such as AD/LDAP but most often groups need to be manually added, either in ServiceNow or AD D. Add User Account to itil group - CORRECT - There can be a group with the ITIL Role E. Add User Account to Network group - CORRECT F. Add User Account to ACL - NOT RELATED Correct Answer: A, D, E

I think it's ADE