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Correct answer is ACD. here is a proof.
Agents can create a case from:
- The Customer Service Application
- Any associated entities (Account, Contract, Entitlement, Asset, etc.)
- A Chat Session
- An interaction
This information is available on CSM Fundamentals Course. You can Open Module Case — Basic Principles, Lesson 1 "Case and Case Types"
All the answers are correct, if you go to account or contact records you can see the case-related list at the end this is OOTB, and also you can create a case from a chat in SP just as in the implementation and fundamentals labs. Also A might be correct if we consider that is the CSM app itself.
Answer:
A. Customer Service Application
C. Account
D. Chat
Explanation: Agents can create a case from
- The Customer Service Application
- Any associated entities (Account, Contract, Entitlement, Asset, etc.)
- A Chat Session
- An interaction
Source: CSM Fundamentals > Module Case > Basic Principles, Lesson 1 Case and Case Types
ABC is correct, if you open a contact or an account record, the related link Create case is available OOTB, and from the Customer Service Application you have the Create New module.
ABC is Correct
Agents can create a case from:
The Customer Service Application
Any associated entities (Account, Contract, Entitlement, Asset, etc.)
A Chat Session
An interaction
I think "Customer Service Application" is also correct. By aakreet
https://docs.servicenow.com/en-US/bundle/tokyo-customer-service-management/page/product/customer-service-management/task/t_CreateACaseFromCustServApp.html
ABC is a correct ans, agent can create a case from chat box well but , /case quick action is not available OOTB, refer:https://docs.servicenow.com/bundle/quebec-servicenow-platform/page/administer/workspace/concept/quick-actions.html
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