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Exam CIS-ITSM topic 1 question 24 discussion

Actual exam question from ServiceNow's CIS-ITSM
Question #: 24
Topic #: 1
[All CIS-ITSM Questions]

Your customer needs help defining Category values for the Problem records. What approach should you suggest? (Choose two.)

  • A. Re-use existing categories from legacy systems
  • B. Define categories based on the customer’s CMDB classes
  • C. Re-use existing categories from incident management
  • D. Define categories based on ITIL problem taxonomy
Show Suggested Answer Hide Answer
Suggested Answer: CD 🗳️

Comments

Chosen Answer:
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SarojPatel
Highly Voted 1 year, 3 months ago
BC is the right answer you can approach categorization in the following ways 1) Re - use existing categories 2)Define new categories 3)Drive categorization by CI class
upvoted 11 times
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rowemeister
Most Recent 1 month, 1 week ago
Selected Answer: BC
b and c is correct
upvoted 1 times
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DKey
5 months, 1 week ago
BC as per CIS-ITSM eBook, correct answer would be B and C
upvoted 2 times
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subhadeep_ghosh
7 months, 2 weeks ago
Selected Answer: BC
As per page 344 of CIS-ITSM eBook: (1) Re-use existing categories (2) Drive categorization by CI (if customer has a robust CMDB architecture) (3) Define new categories Hence B and C are correct answers
upvoted 3 times
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MarlyB
7 months, 2 weeks ago
Selected Answer: BC
From the book: Re-use existing categories: Customers typically use the same categories for incident and problem. Define new categories: use oob categories or define your own. Drive categorization by CI: you can drive categorization based on the CI class
upvoted 1 times
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marka_1267
9 months, 1 week ago
Selected Answer: BC
P. 344
upvoted 2 times
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Kimhw
10 months, 1 week ago
Selected Answer: BC
ITSM Implementation (Tokyo) ebook p344
upvoted 3 times
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betch252
1 year ago
Selected Answer: BC
BC is correct
upvoted 1 times
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lolnaman
1 year ago
Selected Answer: BC
B C is right
upvoted 1 times
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chaudh7y
1 year, 1 month ago
is A not also correct? Jut asking
upvoted 1 times
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doode
1 year, 1 month ago
1. There's no such thing as CMDB classes, so CD
upvoted 4 times
brownbear324
8 months, 3 weeks ago
Not "CMDB Classes" exactly but classes within the CMDB (eg, CI Classes).
upvoted 1 times
doode
8 months, 3 weeks ago
but "CI Classes" wasn't mentioned.
upvoted 1 times
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anantsamaiya
1 year, 1 month ago
Selected Answer: BC
B,C is right
upvoted 1 times
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SBhatia
1 year, 2 months ago
BC - is 100% correct.
upvoted 2 times
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Amr94
1 year, 2 months ago
Selected Answer: BC
Categorisation can be done in two ways 1.use incident categories 2.utilise cmdb (if the cmdb is robust)
upvoted 4 times
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som_420
1 year, 3 months ago
Selected Answer: CD
Correct
upvoted 1 times
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Community vote distribution
A (35%)
C (25%)
B (20%)
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