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BC is the right answer
you can approach categorization in the following ways
1) Re - use existing categories
2)Define new categories
3)Drive categorization by CI class
As per page 344 of CIS-ITSM eBook:
(1) Re-use existing categories
(2) Drive categorization by CI (if customer has a robust CMDB architecture)
(3) Define new categories
Hence B and C are correct answers
From the book:
Re-use existing categories: Customers typically use the same categories for incident and problem.
Define new categories: use oob categories or define your own.
Drive categorization by CI: you can drive categorization based on the CI class
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