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Service providers use business models to support their various customers. What type of customer is supported with the Business-to-Consumer (B2C) model?
Business-to-consumer (B2C) model
With the business-to-consumer (B2C) model, you can support individual consumers.
https://docs.servicenow.com/bundle/washingtondc-customer-service-management/page/product/customer-service-management/concept/customer-service-data-models.html
Business-to-consumer (B2C) model
With the business-to-consumer (B2C) model, you can support individual consumers.
SOURCE: https://docs.servicenow.com/bundle/utah-customer-service-management/page/product/customer-service-management/concept/customer-service-data-models.html
From Servicenow: https://docs.servicenow.com/bundle/utah-customer-service-management/page/product/customer-service-management/concept/customer-service-data-models.html
Business-to-business (B2B) model
In the business-to-business (B2B) model, an account is a supported external customer and a contact is an employee of that account. With the B2B model, you can support accounts and contacts and also set up:
C and D are correct, but since D (account) is the supported external customer and C (contact) is an employee of D (account), then D is most correct.
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