ExamTopics Logo
Mail Us[email protected]
Menu
 

7391X Actual Exam Questions

Last updated on Dec. 5, 2024.
Vendor:Avaya
Exam Code:7391X
Exam Name:Avaya Aura Call Center Elite and Call Center Elite Multichannel Implementation Exam
Exam Questions:68
97% Passed the exam with this material
 

Topic 1 - Single Topic

Question #1 Topic 1

Which three items are needed to properly configure a hunt group in an Expert Agent Selection (EAS) enabled call center? (Choose three.)

  • A. the Class of Restriction (COR)
  • B. the group extension
  • C. the trunk group number
  • D. the call distribution method
  • E. the Vector Directory Number (VDN)
Reveal Solution Hide Solution   Discussion  

Correct Answer: ABD 🗳️

Question #2 Topic 1

When creating a vector directory number, or VDN, which four options must be configured to ensure that the call center works correctly? (Choose four.)

  • A. Hunt Group
  • B. Vector
  • C. Extension
  • D. Skill Level
  • E. Agent Login
  • F. Measured Format
Reveal Solution Hide Solution   Discussion  

Correct Answer: ABDE 🗳️

Question #3 Topic 1

To ensure that announcements always start at the beginning when played as part of a vector, which action must be taken?

  • A. Use Analog announcements only
  • B. Set the queue field to Yes
  • C. Use external announcements
  • D. Create forced announcements
Reveal Solution Hide Solution   Discussion  

Correct Answer: B 🗳️
Reference:
https://downloads.avaya.com/css/P8/documents/101013903

Question #4 Topic 1

A customer wants the ability to track the call types for Automatic Call Distribution (ACD) calls answered by agents. These call types will be defined by the customer.
Which call center feature can the customer use to track their defined call types?

  • A. Redirection on No Answer (RONA)
  • B. Call Work Codes (CWC)
  • C. Least Occupied Agent (LOA)
  • D. Feature Access Codes (FAC)
  • E. Multiple Call Handling (MCH)
Reveal Solution Hide Solution   Discussion  

Correct Answer: B 🗳️
Reference:
https://downloads.avaya.com/elmodocs2/comm_mgr/r3_1/03_300151_5/07_300478_1/07_300478_1.pdf

file Viewing page 1 out of 17 pages.
Viewing questions 1-4 out of 68 questions
Next Questions
Browse atleast 50% to increase passing rate cup
Community vote distribution
A (35%)
C (25%)
B (20%)
Other
Most Voted
A voting comment increases the vote count for the chosen answer by one.

Upvoting a comment with a selected answer will also increase the vote count towards that answer by one. So if you see a comment that you already agree with, you can upvote it instead of posting a new comment.
exam
Someone Bought Contributor Access for:
SY0-701
London, 1 minute ago