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Avaya 7765X Exam Actual Questions

The questions for 7765X were last updated at Nov. 28, 2020.
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  • Viewing questions 1-4 out of 66 questions

Topic 1 - Single Topic

Question #1 Topic 1

What are three ways to assign eLearning courses/quizzes? (Choose three.)

  • A. Interaction playback
  • B. Learn>Library
  • C. Management
  • D. Coaching
  • E. Evaluation BCE
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Correct Answer: Explanation

Question #2 Topic 1

What are two options for agents/supervisors when they disagree with an evaluation score? (Choose two.)

  • A. They can decline the evaluation.
  • B. They can appeal the evaluation.
  • C. They can escalate it with the superior.
  • D. They can click on the disagree button in the evaluation view mode.
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Correct Answer: BC

Question #3 Topic 1

In Employee Manager, which Bulk Action is not possible?

  • A. Bulk Change the Supervisor Association
  • B. Bulk Change of Privileges
  • C. Bulk Change of Queue Association
  • D. Bulk Change the Recording Configuration A
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Correct Answer: Explanation
Reference:
https://downloads.avaya.com/css/P8/documents/101025311
(43)

Question #4 Topic 1

When an Interaction is Flagged for QA, where can the QA Analyst see this interaction?

  • A. Plans
  • B. Evaluate > My Assignments
  • C. Adhoc Evaluations
  • D. View Evaluations
  • E. Distribution Pool
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Correct Answer: B


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