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Cisco 500-051 Exam Actual Questions

The questions for 500-051 were last updated on May 29, 2024.
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  • Viewing questions 1-4 out of 49 questions

Topic 1 - Single Topic

Question #1 Topic 1

An organization wants to collect an account number from a customer via IVR prompting. Then, using a keystroke macro, the customer wants to insert the account number into the account number field in the agents CRM desktop application. The keystroke macro will also initiate the
CRM desktop application, executing a database lookup from the CRM Database server to retrieve the customer record. Assuming the organization wants the lowest cost solution, what product does this organization need for this capability?

  • A. Cisco Unified CCX Standard
  • B. Cisco Unified CCX Enhanced
  • C. Cisco Unified CCX Premium
  • D. Cisco Unified CCX Enterprise
  • E. Cisco Unified IP IVR
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Correct Answer: B 🗳️

Question #2 Topic 1

A Cisco Unified CCX deployment is licensed for 120 agent seats, out of which 70 agents log in as chat agents via an independent browser. How many agents will be able to service voice calls via
Cisco Agent Desktop in this scenario?

  • A. 50
  • B. 70
  • C. 120
  • D. 190
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Correct Answer: C 🗳️

Question #3 Topic 1

Which two resource selection criteria are available for a chat Contact Service Queue? (Choose two.)

Page 5 -

  • A. Longest available
  • B. Least skilled
  • C. Most handled contacts
  • D. Most skilled
Reveal Solution Hide Solution   Discussion  

Correct Answer: AD 🗳️

Question #4 Topic 1

Which tool allows partners to perform these actions?
1.validate all parameters (for example, number of inbound agents, number of inbound and outbound IVR ports, etc.) of a target Cisco Unified CCX configuration
2.recommend servers based on the validated configuration (a prerequisite for the Cisco assessment-to-quality bid assurance process)

  • A. Cisco Solution Expert Tool
  • B. Cisco Unified CCX Sizing Tool
  • C. Cisco Unified Expert Advisor Tool
  • D. Cisco Unified Communications Sizing Tool
Reveal Solution Hide Solution   Discussion  

Correct Answer: D 🗳️

Community vote distribution
A (35%)
C (25%)
B (20%)
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