You are a technical support specialist for your company.
The Companys sales staff are issued a company laptop to use when interfacing with Microsoft Dynamics 365. They need to integrate their smart phones with
Microsoft Dynamics 365 as well. Many of their phones, however, do not have a supported web browser.
What should you suggest to meet this sales staffs need?

Correct Answer: D 🗳️
References:
https://www.microsoft.com/en-us/dynamics/crm-customer-center/install-dynamics-365-for-phones-and-tablets.aspx

You are a sales manager for a large company that is about to implement Microsoft Dynamics 365.
A company called Fabrikam, Inc. has three divisions within the company that purchase services from your firm.
You have created an account record for each of the three divisions and for Fabrikam, Inc. and need to link the records.
How should you set up the records to properly link the record for Fabrikam, Inc. with its three divisions using Microsoft Dynamics 365 account management?

Correct Answer: B 🗳️
References:
http://crmbook.powerobjects.com/basics/searching-and-navigation/understanding-accounts-and-contacts/

You have recently been hired as a sales assistant for a new employer.
The company sales staff uses Microsoft Dynamics 365, and you must occasionally input data for them.
You want to use the CRM Help Center for assistance to perform these tasks.
Which two help sources are available for you? Each correct answer presents a complete solution.

Correct Answer: AC 🗳️
References:
https://mbs.microsoft.com/customersource/northamerica/CRM/support/support-lifecycle/CRMSupport

You are the technical support specialist for a company that utilizes Microsoft Dynamics 365.
A new user calls the help desk complaining that every time they try to create a record, they are being denied the ability to save it. The user states that some type of error is displayed as well.
What would cause this error?

Correct Answer: B 🗳️