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Definitional rules shape concepts, or produce knowledge or information.
They indicate something that is necessarily true (or untrue) about some
concept, thereby supplementing its definition. In contrast to behavioural
rules, which are about the behaviour of people, definitional rules represent
operational knowledge of the organization.
An example of a definitional rule is:
A customer must be considered a Preferred Customer if they place more
than 10 orders per month.
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