Exam AWS Certified Solutions Architect - Professional SAP-C02 topic 1 question 403 discussion

Sorry. It should be Answer A as per AWS URL. https://repost.aws/knowledge-center/connect-deny-list-numbers

D, operationally efficient also. https://aws.amazon.com/blogs/contact-center/deter-spam-callers-using-amazon-connect/

why not C ?

Surely Answer C. https://repost.aws/knowledge-center/connect-deny-list-numbers

Answer A. Create a Lambda function to store spam /denied numbers in the DynamDB table. Create a second Lambda function to check the table against any incoming number and take appropriate action. https://repost.aws/knowledge-center/connect-deny-list-numbers

A is the most operationally efficient solution. It directly empowers agents to flag spam calls with minimal disruption, automates the blocking process via contact flows, and effectively utilizes AWS Lambda and DynamoDB for real-time processing and storage. This approach is both agent-friendly and technically robust, aligning well with the requirements.

C. Use uma tabela do Amazon DynamoDB para armazenar os números de spam. Crie uma conexão rápida para a qual os agentes possam transferir a chamada de spam a partir do Painel de controle de contato (CCP). Modifique o fluxo de contato de conexão rápida para invocar uma função do AWS Lambda para gravar na tabela do DynamoDB.

The most operationally efficient solution to allow agents to flag calls as spam and automatically block these numbers from reaching agents in the future in an Amazon Connect contact center involves a combination of Amazon Connect's features, AWS Lambda, and Amazon DynamoDB. Let's evaluate the options: A. Customize CCP and Use Lambda with DynamoDB: Customizing the Contact Control Panel (CCP) by adding a 'flag call' button allows agents to easily mark calls as spam. The button can invoke an AWS Lambda function, which calls the UpdateContactAttributes API to flag the call. Using an Amazon DynamoDB table to store spam numbers is an effective way to maintain a blocklist. Modifying contact flows to check for the spam attribute and interact with the DynamoDB table via Lambda ensures that future calls from these numbers are blocked. This solution provides a seamless experience for agents and integrates efficiently with Amazon Connect and AWS services.

Answer A