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Exam AWS Certified Solutions Architect - Professional SAP-C02 All Questions

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Exam AWS Certified Solutions Architect - Professional SAP-C02 topic 1 question 403 discussion

Exam question from Amazon's AWS Certified Solutions Architect - Professional SAP-C02
Question #: 403
Topic #: 1
[All AWS Certified Solutions Architect - Professional SAP-C02 Questions]

A company has deployed an Amazon Connect contact center. Contact center agents are reporting large numbers of computer-generated calls. The company is concerned about the cost and productivity effects of these calls. The company wants a solution that will allow agents to flag the call as spam and automatically block the numbers from going to an agent in the future.

What is the MOST operationally efficient solution to meet these requirements?

  • A. Customize the Contact Control Panel (CCP) by adding a flag call button that will invoke an AWS Lambda function that calls the UpdateContactAttributes API. Use an Amazon DynamoDB table to store the spam numbers. Modify the contact flows to look for the updated attribute and to use a Lambda function to read and write to the DynamoDB table.
  • B. Use a Contact Lens for Amazon Connect rule that will look for spam calls. Use an Amazon DynamoDB table to store the spam numbers. Modify the contact flows to look for the rule and to invoke an AWS Lambda function to read and write to the DynamoDB table.
  • C. Use an Amazon DynamoDB table to store the spam numbers. Create a quick connect that the agents can transfer the spam call to from the Contact Control Panel (CCP). Modify the quick connect contact flow to invoke an AWS Lambda function to write to the DynamoDB table.
  • D. Modify the initial contact flow to ask for caller input. If the agent does not receive input, the agent should mark the caller as spam. Use an Amazon DynamoDB table to store the spam numbers. Use an AWS Lambda function to read and write to the DynamoDB table.
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Suggested Answer: A 🗳️
by devalenzuela86 at Nov. 22, 2023, 10:23 p.m.
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ma23
Highly Voted 11 months, 2 weeks ago
Selected Answer: A
Sorry. It should be Answer A as per AWS URL. https://repost.aws/knowledge-center/connect-deny-list-numbers
upvoted 5 times
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dman
Most Recent 8 months, 2 weeks ago
D, operationally efficient also. https://aws.amazon.com/blogs/contact-center/deter-spam-callers-using-amazon-connect/
upvoted 2 times
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ftaws
11 months ago
why not C ?
upvoted 2 times
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ma23
11 months, 2 weeks ago
Selected Answer: C
Surely Answer C. https://repost.aws/knowledge-center/connect-deny-list-numbers
upvoted 1 times
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shaaam80
1 year ago
Selected Answer: A
Answer A. Create a Lambda function to store spam /denied numbers in the DynamDB table. Create a second Lambda function to check the table against any incoming number and take appropriate action. https://repost.aws/knowledge-center/connect-deny-list-numbers
upvoted 3 times
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heatblur
1 year, 1 month ago
Selected Answer: A
A is the most operationally efficient solution. It directly empowers agents to flag spam calls with minimal disruption, automates the blocking process via contact flows, and effectively utilizes AWS Lambda and DynamoDB for real-time processing and storage. This approach is both agent-friendly and technically robust, aligning well with the requirements.
upvoted 2 times
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Jonalb
1 year, 1 month ago
Selected Answer: C
C. Use uma tabela do Amazon DynamoDB para armazenar os números de spam. Crie uma conexão rápida para a qual os agentes possam transferir a chamada de spam a partir do Painel de controle de contato (CCP). Modifique o fluxo de contato de conexão rápida para invocar uma função do AWS Lambda para gravar na tabela do DynamoDB.
upvoted 1 times
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thala
1 year, 1 month ago
Selected Answer: A
The most operationally efficient solution to allow agents to flag calls as spam and automatically block these numbers from reaching agents in the future in an Amazon Connect contact center involves a combination of Amazon Connect's features, AWS Lambda, and Amazon DynamoDB. Let's evaluate the options: A. Customize CCP and Use Lambda with DynamoDB: Customizing the Contact Control Panel (CCP) by adding a 'flag call' button allows agents to easily mark calls as spam. The button can invoke an AWS Lambda function, which calls the UpdateContactAttributes API to flag the call. Using an Amazon DynamoDB table to store spam numbers is an effective way to maintain a blocklist. Modifying contact flows to check for the spam attribute and interact with the DynamoDB table via Lambda ensures that future calls from these numbers are blocked. This solution provides a seamless experience for agents and integrates efficiently with Amazon Connect and AWS services.
upvoted 4 times
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devalenzuela86
1 year, 1 month ago
Selected Answer: A
Answer A
upvoted 1 times
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