A telecommunications company needs to predict customer churn (i.e., customers who decide to switch to a competitor). The company has historic records of each customer, including monthly consumption patterns, calls to customer service, and whether the customer ultimately quit the service. All of this data is stored in
Amazon S3. The company needs to know which customers are likely going to churn soon so that they can win back their loyalty.
What is the optimal approach to meet these requirements?
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