Exam AWS Certified Alexa Skill Builder - Specialty topic 1 question 19 discussion

Exam question from Amazon's AWS Certified Alexa Skill Builder - Specialty

Question #: 19
Topic #: 1

[All AWS Certified Alexa Skill Builder - Specialty Questions]

A travel booking skill has slot elicitation for fromCity, toCity, and travelDate inside of a dialog. After going live, the skill is getting negative reviews stating that the skill does not understand the city names when customers try to book travel.
The Alexa Skill Builder adds AMAZON.FallbackIntent to the interaction model with the goal of providing better messaging for out-of-domain utterances.
Why will the addition of AMAZON.FallbackIntent fail to resolve the customer issue?

A. AMAZON.FallbackIntent will not be triggered in the middle of a dialog.
B. A handler cannot be added to a Live skill.
C. AMAZON.FallbackIntent will cause the slot values to be incorrectly mapped.
D. AMAZON.FallbackIntent cannot be present in a skill with a Dialog directive.

Show Suggested Answer

Suggested Answer: A 🗳️

by originaly at Dec. 25, 2020, 2:27 p.m.

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mm12341234

3 years, 8 months ago

answer is A.

upvoted 2 times

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originaly

3 years, 8 months ago

The answer is A. When you delegate the dialog to Alexa, Alexa can automatically prompt the user to fill in required slots in a dialog, based on a defined dialog model. The AMAZON.FallbackIntent is not normally triggered during this dialog. When Alexa prompts the user to fill a required slot, the voice model is biased to listen for the specific utterances defined for that slot in the dialog model. If the user says something that would be "out-of-domain", Alexa asks for the slot again. Source: https://developer.amazon.com/en-US/docs/alexa/custom-skills/standard-built-in-intents.html#amazonfallbackintent-when-you-delegate-the-dialog

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