A retail company wants to update its customer support system. The company wants to implement automatic routing of customer claims to different queues to prioritize the claims by category.
Currently, an operator manually performs the category assignment and routing. After the operator classifies and routes the claim, the company stores the claim's record in a central database. The claim's record includes the claim's category.
The company has no data science team or experience in the field of machine learning (ML). The company's small development team needs a solution that requires no ML expertise.
Which solution meets these requirements?
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