Exam AWS Certified Cloud Practitioner topic 1 question 194 discussion

The answer should be C . 2 reasons 1. for Contextual review Business is required not enterprise 2. Also it doesn't need concierge which is mentioned in the question which straight away cancelled enterprise and the answer will be business

24/7 technical engineer, AWS Health, Contextual Guidance, Company had strong IT and doesn't need Concierge

They need 24/7 technical support but don't need conceige IT support

1. Business support- 24/7 tech support due to production workloads in AWS 2. Developer support- Tech support during business hours since testing is in AWS but not production 3. Enterprise support- Dedicated tech manager since all types of workloads are hosted on AWS

The answer should be B. AWS Developer Support provides access to technical support from AWS engineers 24/7, which aligns with the company's requirement for round-the-clock support. It also includes AWS Trusted Advisor, which offers some level of contextual architectural guidance. The more advanced support plans, such as AWS Business Support and AWS Enterprise Support, offer additional features and support options, but they come at a higher cost. Since the company has a strong IT support team and does not need concierge support, AWS Developer Support should suffice while keeping costs lower than the other support plans.

C. AWS Business Support

The answer D is correct. If you look at the table AWS provided, only Enterprise plan have call AWS for critical services

AWS Business Support offers 24/7 access to AWS Support engineers through email, chat, and phone. It provides access to the AWS Health API, allowing the company to programmatically retrieve information about the health of AWS services. Additionally, AWS Business Support offers general architectural guidance to help with business use cases. The cost of AWS Business Support is lower than AWS Enterprise Support, which provides additional features such as concierge support. AWS Developer Support is designed for individual developers and may not provide the level of support required by a company running production workloads.

AWS Enterprise Support offers 24x7 access to support engineers via phone, email, and chat. It provides access to the AWS Health API, which provides real-time information about service health and notifications. Additionally, AWS Enterprise Support offers architectural guidance for business use cases.

Correct answer should be B. Notice the wordings, "strong IT team", "no concierge needed". AWS Developer Support will meet their requirements at the lowest cost

Based on the requirements, the AWS Support plan that would meet the company's needs at the lowest cost is C. AWS Business Support. AWS Business Support provides 24/7 access to AWS Trusted Advisor, AWS Infrastructure Event Management, and the AWS Health API, which are the features that the company needs. Business Support also includes access to AWS Support engineers during business hours, which should be sufficient given the strong IT support team the company already has in place. Additionally, Business Support provides architectural guidance for specific business use cases, which can be useful for optimizing the company's use of AWS.

Based on the given requirements, the AWS Support plan that will meet these requirements at the LOWEST cost is option C, AWS Business Support. AWS Business Support provides 24/7 access to AWS Trusted Advisor, AWS Personal Health Dashboard, and AWS Support engineers via email, chat, and phone. This plan also includes architectural guidance for specific use cases and AWS Health API access

Business support can be used if you are running production workloads on AWS and want 24x7 access to technical support from engineers, access to Health API, and contextual architectural guidance for your use-cases.

The moderator needs to double check the answer, it clearly states: The company has a strong IT support team and does not need concierge support. Correct answer is C

C is the answer.

C is correct

Answer C https://aws.amazon.com/premiumsupport/plans/business/