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Exam AWS Certified Cloud Practitioner topic 1 question 377 discussion

Exam question from Amazon's AWS Certified Cloud Practitioner
Question #: 377
Topic #: 1
[All AWS Certified Cloud Practitioner Questions]

A company wants to offer direct phone and chat channels for customer service. The company needs a pay-as-you-go solution that remote customer service agents can use to create and manage voice and chat contact flows.

Which AWS service will meet these requirements?

  • A. Amazon EventBridge (Amazon CloudWatch Events)
  • B. Amazon Connect
  • C. Amazon Cognito
  • D. AWS Direct Connect
Show Suggested Answer Hide Answer
Suggested Answer: B 🗳️
by FreddyBrainy at Nov. 16, 2022, 1:28 p.m.
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NeoSam999
2 years, 1 month ago
Selected Answer: B
B is correct.
upvoted 2 times
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RajithaR
2 years, 1 month ago
Selected Answer: B
Amazon Connect is an omnichannel cloud contact center. You can set up a contact center in a few steps, add agents who are located anywhere, and start engaging with your customers.For example, you can dynamically offer chat and voice contact, based on such factors as customer preference and estimated wait times. Agents, meanwhile, conveniently handle all customers from just one interface. For example, they can chat with customers, and create or respond to tasks as they are routed to them.
upvoted 2 times
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Saif93
2 years, 3 months ago
Selected Answer: B
B is the answer.
upvoted 2 times
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Munwalinwali
2 years, 4 months ago
Selected Answer: B
Answer B
upvoted 3 times
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sanyoc
2 years, 5 months ago
Selected Answer: B
b correct one
upvoted 3 times
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FreddyBrainy
2 years, 5 months ago
Answer B. Link: https://aws.amazon.com/connect/pricing/
upvoted 3 times
Pranava_GCP
1 year, 10 months ago
from above link "Amazon Connect is a pay-as-you-go cloud contact center. There are no required minimum monthly fees, long-term commitments, or upfront license charges, and pricing is not based on peak capacity, agent seats, or maintenance; you only pay for what you use. Amazon Connect offers capabilities for your contact center and agent workspace, including forecasting, capacity planning, and scheduling and outbound campaigns, as well as Voice, Chat, Tasks, Customer Profiles, Contact Lens, Voice ID, Wisdom, and Cases, and Guides."
upvoted 1 times
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