Exam AWS Certified Machine Learning - Specialty topic 1 question 208 discussion

The correct answer is C. Use Contact Lens for Amazon Connect to process audio calls to produce transcripts, categorize calls, detect issues, and analyze sentiment. Contact Lens is a fully managed service that provides advanced analytics for customer service interactions in Amazon Connect. It includes call transcription, sentiment analysis, and issue detection, which meets all the requirements in the question. Using a single service like Contact Lens will reduce the complexity of integrating multiple AWS services and also minimize the need for custom model training. While Amazon Transcribe and Amazon Comprehend are also valuable AWS services, they are not designed specifically for customer service interactions and may require additional configuration and custom model training to meet the specific requirements listed in the question. You can see detail in https://www.udemy.com/course/aws-certified-machine-learning-specialty-2023/

I think C. Contact Lens can do all. https://aws.amazon.com/connect/contact-lens/

Contact lens is capable of all

Contact Lens for Amazon Connect is not within scope of the exam.

this is AWS Q answer Contact Lens for Amazon Connect is primarily designed to analyze conversations that occur within an Amazon Connect contact center. It provides real-time capabilities like sentiment analysis, issue detection and compliance monitoring for calls and chats handled by Amazon Connect agents. While it cannot directly analyze past recorded conversations outside of Amazon Connect, you could potentially use other AWS services like Amazon Transcribe to transcribe pre-recorded calls. Amazon Comprehend could then be used to analyze the transcripts for things like sentiment, topics, entities and key phrases.

Based on the information provided and the goal of minimizing custom model training, Option C (Use Contact Lens for Amazon Connect to process audio calls to produce transcripts, categorize calls, detect issues, and analyze sentiment) is the best solution. Contact Lens for Amazon Connect is specifically designed to handle tasks related to call center operations, including all the features listed in the requirements, without the need for extensive custom model training.

"several years remaining on its contract" means no Amazon Connect.

Amazon connect contact lens can fulfill all these requirements and on an enterprise level it provides contact center analytics and quality management capabilities that enable you to monitor, measure, and continuously improve contact quality and agent performance for a better overall customer experience Ref: https://docs.aws.amazon.com/connect/latest/adminguide/contact-lens.html https://aws.amazon.com/connect/contact-lens/

Answer is B.. no doubt

correct answer is C

It's B

Customer is not replacing telephony software with Amazon Connect hence c & d are ruled out. Answer B

B as they cannot use Amazon Connect due to several years on contract.

"several years remaining on its contract" means no Amazon Connect.

c https://docs.aws.amazon.com/connect/latest/adminguide/analyze-conversations.html

Company has several years remaining on its contract. Does this change the solution approach? That means they cant use Amazon Connect. So Contact Lens may not be applicable here. If that assumption is true, B should be the answer.

Contact Lens is an out of the box feature for Amazon Connect that leverages Amazon Transcribe to generate call transcripts and Amazon Comprehend to apply natural language processing (NLP) on these transcripts, with no coding required. https://aws.amazon.com/connect/contact-lens/#:~:text=Contact%20Lens%20is%20an%20out,transcripts%2C%20with%20no%20coding%20required.