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Exam AWS Certified Solutions Architect - Professional SAP-C02 topic 1 question 176 discussion

Exam question from Amazon's AWS Certified Solutions Architect - Professional SAP-C02
Question #: 176
Topic #: 1
[All AWS Certified Solutions Architect - Professional SAP-C02 Questions]

A company runs a customer service center that accepts calls and automatically sends all customers a managed, interactive, two-way experience survey by text message. The applications that support the customer service center run on machines that the company hosts in an on-premises data center. The hardware that the company uses is old, and the company is experiencing downtime with the system. The company wants to migrate the system to AWS to improve reliability.

Which solution will meet these requirements with the LEAST ongoing operational overhead?

  • A. Use Amazon Connect to replace the old call center hardware. Use Amazon Pinpoint to send text message surveys to customers.
  • B. Use Amazon Connect to replace the old call center hardware. Use Amazon Simple Notification Service (Amazon SNS) to send text message surveys to customers.
  • C. Migrate the call center software to Amazon EC2 instances that are in an Auto Scaling group. Use the EC2 instances to send text message surveys to customers.
  • D. Use Amazon Pinpoint to replace the old call center hardware and to send text message surveys to customers.
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Suggested Answer: A 🗳️
by spd at Feb. 14, 2023, 2:02 p.m.
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God_Is_Love
Highly Voted 1 year, 8 months ago
Selected Answer: A
Amazon Connect is a cloud-based contact center service that allows you to set up a virtual call center for your business. It provides an easy-to-use interface for managing customer interactions through voice and chat. Amazon Connect integrates with other AWS services, such as Amazon S3 and Amazon Kinesis, to help you collect, store, and analyze customer data for insights into customer behavior and trends. On the other hand, Amazon Pinpoint is a marketing automation and analytics service that allows you to engage with your customers across different channels, such as email, SMS, push notifications, and voice. It helps you create personalized campaigns based on user behavior and enables you to track user engagement and retention. While both services allow you to communicate with your customers, they serve different purposes. Amazon Connect is focused on customer support and service, while Amazon Pinpoint is focused on marketing and engagement.
upvoted 13 times
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alexsanteeno
Most Recent 10 months, 4 weeks ago
"LEAST OPERATIONAL OVERHEAD" - is key word in a question. Its not so easy to migrate any on-premise infra to any AWS. Looking at the answers here I see no one eve done that before and just answering as from AWS docs. The easiest way to migrate any on-premise infra - ec2
upvoted 2 times
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career360guru
11 months, 3 weeks ago
Selected Answer: A
Option A
upvoted 1 times
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rrrrrrrrrr1
1 year, 4 months ago
Why not b though? SNS is easy as heck to use.
upvoted 1 times
VerRi
8 months, 3 weeks ago
"managed, interactive, two-way experience" means a personalised and customised message, so it should be Pinpoint here.
upvoted 5 times
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rrrrrrrrrr1
1 year, 4 months ago
nvm text message surveys are probably a pinpoint thing. I was thinking like a link to a survey.
upvoted 3 times
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NikkyDicky
1 year, 4 months ago
Selected Answer: A
A - basic AWS connect use case
upvoted 1 times
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Maria2023
1 year, 4 months ago
Selected Answer: A
Amazon connect + Pinpoint are the best choice here
upvoted 1 times
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Roontha
1 year, 5 months ago
Answer: A
upvoted 1 times
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mfsec
1 year, 7 months ago
Selected Answer: A
Use Amazon Connect to replace the old call center hardware. Use Amazon Pinpoint to send text message surveys to customers.
upvoted 1 times
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c73bf38
1 year, 9 months ago
Selected Answer: A
The solution that will meet the company's requirements with the LEAST ongoing operational overhead and send two-way experience survey is to use Amazon Connect to replace the old call center hardware and use Amazon Pinpoint to send text message surveys to customers. Amazon Connect is a fully managed, cloud-based contact center service that is easy to set up and configure, while Amazon Pinpoint can be used to send text message surveys and gather responses. By using these services, the company can offload the operational overhead of running and maintaining the call center hardware and survey system to AWS.
upvoted 4 times
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spd
1 year, 9 months ago
Selected Answer: A
https://docs.aws.amazon.com/pinpoint/latest/userguide/channels-sms-two-way.html
upvoted 2 times
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