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Exam Certified Heroku Architecture Designer topic 1 question 12 discussion

Actual exam question from APICS's CSCP
Question #: 12
Topic #: 1
[All CSCP Questions]

A Client Service Representative (CSR) receives a call from a customer on Saturday. The CSR determines that the customer is covered, but the coverage is about to expire.
Which two upsell activities should the CSR consider? (Choose two.)

  • A. Open a Case and send email with new Service offerings.
  • B. Open a Case and inform Customer of weekend service pricing.
  • C. Open a Case and a renewal Opportunity for the Sales team.
  • D. Open a Case and create a Work Order for the Dispatch Team.
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Suggested Answer: AB 🗳️
by RJ12345678 at Aug. 3, 2020, 10:52 p.m.

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RJ12345678
10 months, 2 weeks ago
I think this should be A & C
upvoted 1 times
...
Community vote distribution
A (35%)
C (25%)
B (20%)
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